Reference

Open the Legal Terms for Indonesia

We keep the legal terms, access rules, and request paths in one place so you can check them before you open an account.

Local law firstAndroid, iPhone, desktopDANA, OVO, GoPay, QRIS

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Switch to the Legal Terms We Use

moi4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture is simple: we only process access where local law permits it, and we may pause any account if the region, payment rail, or identity data does not line up. Before you send anything, we ask you to use the same name on your

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wallet and your account, and to keep the email and phone number current. If you deposit with DANA, OVO, GoPay, or QRIS, the name shown by the wallet should match the account holder; that makes later checks easier and faster. When we receive a request to
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correct details, we verify the profile, review the request trail, and then update the record or explain why we cannot do it yet. If local rules change, we adjust access and contact you through the channel on file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Open a Legal Question With Us

When the legal text feels unclear, we want you to reach the channel that fits your case. Chat is the fastest route for access checks and wallet-name mismatches, while email is better for written requests or document trails. Our support window runs every day from 08:00 to 24:00 WIB, so you do not have to wait until the next morning to ask about your account.

Team online

Live chat

Use chat for access checks, region questions, or a wallet-name mismatch. We answer every day from 08:00 to 24:00 WIB, and the agent can point you to the next account step.

Email

Send a written request to [email protected] when you need a record for a legal question, a change to contact details, or a copy of your case history. We reply in plain English and keep the thread organised.

Account form

Open the form inside your account if you want to update email, phone number, or identity notes. We use it for verification before any change, which helps us protect the right account holder.

DATA HANDLING

Browse How We Handle Data

We keep the legal side practical: only the data needed to run your account, answer requests, and meet local rules.

Data stored

We keep the profile details you submit, the contact channel on file, and a short record of support requests. That lets us confirm who asked for a change and answer with the same case history later.

Cookies

We use cookies to keep the session active and remember the language choice. If you switch browsers or clear cookies, the login may ask for another check before the account opens again.

Account security

A password change, a new device, or a fresh phone number can trigger a verification step. That protects your account if someone else tries to reach it from a new place.

Retention

We keep legal and support records only for the period needed to handle the request, settle a dispute, or meet a local rule. When the retention window ends, we remove or anonymise what we no longer need.

Change requests

If your name, phone number, or email changes, send the request from the account channel on file. We may ask for one matching document or a recent transaction detail before we edit anything.

Contact path

For a data copy, correction, or access question, use chat first or email [email protected]. We will verify the account holder, note the request date, and reply with the next step in writing.

Explore Common Legal Questions

These are the questions we hear most when you want to check legal access, data handling, or account corrections. We answer them the same way we handle the rest of the page: by checking the account record, the region, and the contact details you keep on file. If you need a written trail, send the request by email after chat confirms the case number.

Only when local law permits access. If your region is not eligible, we will not complete the setup, and we may ask you to confirm your location before we move any request forward.

We keep the profile details you submit, your contact channel, device and session checks, and the support trail tied to your case. That record helps us handle corrections without asking you to repeat everything.

Send the request from the contact channel on file, then complete the verification step we send back. If the new detail does not match the account record, we may ask for one supporting document.

The name on DANA, OVO, GoPay, or QRIS should match the account holder as closely as possible. If it differs, we can pause the request until the details are confirmed.

A new phone or browser can trigger a check for security. On Chrome, Safari, or another browser, you may need to confirm the login before you continue.

We keep them only as long as needed for the request, a dispute, or a local rule. After that period, we remove or anonymise the record according to our retention process.

Use chat to confirm the case, then email the request so we have a written trail. We verify the account holder before sending any file or making any correction.

Open the Legal Terms for Indonesia

Open a Legal Question With Us

Live chat

Email

Account form

Browse How We Handle Data

Data stored

Cookies

Account security

Retention

Change requests

Contact path

Explore Common Legal Questions

01 Can I open an account if my region is restricted?

02 What data do you keep from my account?

03 How do I change my phone number or email?

04 Which wallet name should match my account?

05 What happens when I use a new device?

06 How long do you keep support records?

07 How can I ask for a copy of my data?

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